Auction terms

AGREEMENT ON GENERAL TERMS AND CONDITIONS REGARDING THE AUCTION OF HORSES AND ITEMS WITHIN THE FRAMEWORK OF TRAVERA’S BROKERING SERVICES

Contents

Subject of the Agreement
Definitions
Relationship between Participants under the Agreement
The Brokering Service
Terms and conditions relating to the Brokering Service
Rules relating to sales through the Brokering Service
Detailed information on the Auction
Fees and commission related to the Brokering Service
Payment terms
Further information on the relationship between the Parties and the terms and conditions for sales/purchases
Personal data
Other
Force majeure and limitation of liability
Disputes, contact information, choice of law and courts

Subject of the Agreement
1. The purpose of this Agreement is to describe the terms and conditions that apply to Travera AB’s (Swedish corp. identity no. 559255-1518) Brokering Service TR Auktion for Buyers and Sellers who use the Brokering Service, as well as regulate the contractual relationship between Sellers and Buyers who participate in auctions or sales/purchases on the Marketplace. This means that the Seller and Buyer are mutually bound by the agreement terms and conditions of the purchase as set out here, unless they have agreed otherwise.
Definitions
The Agreement refers to this agreement regarding the terms and conditions for the use of the Brokering Service, as well as the terms of the contractual relationship between the involved parties’ (Seller and Buyer) purchase and sale of horses or other items that take place through the Brokering Service.

The Buyer refers to a natural or legal person who, through the Brokering Service, places bids on the items up for sale on the Brokering Service.

The Seller refers to a natural or legal person who, through the Brokering Service, puts items up for sale on the Brokering Service.

The Broker refers to Travera AB.

The Party refers to a Buyer or Seller who has entered into an agreement for the sale or purchase of items through the Brokering Service. However, Party does not refer to the Broker who provides the Brokering Service.

Item refers to horses or other items that are put up for sale through the Brokering Service.

Price list refers to the Broker’s price list for the Brokering Service and other charges that are applicable at any time. The current price list can be found on the Broker’s website (www.travera.nu/salja-hast), and it is incumbent upon the Participants to stay informed and updated on this of their own accord.

The Brokering Service refers to the service provided by the Broker to Buyers and Sellers through which Items are purchased and sold at Auction or on the Marketplace.

Marketplace refers to the part of the Brokering Service where Items are advertised for 7 days and sold at a fixed price.

Auction refers to the part of the Brokering Service where Items are sold through an auction process.

Participant may refer to the Broker or the Parties or other users of the Brokering Service.

Mandatory laws or regulations refers to such mandatory legislation, regardless of country, that applies at any time to the services and sales/purchases under this Agreement, and which all Participants undertake to comply with. Mandatory laws or regulations always have priority in the event that any provisions of this Agreement conflicting with such mandatory laws or regulations.
Relationship between Participants under the Agreement
1. The Broker is solely responsible for the Brokering Service and thus is not a party to the agreement between the Buyer and the Seller of the Item sold through the Brokering Service. The Broker thus acts solely as an intermediary for the auction and marketplace of Items. The Broker is not a party to the Buyer and Seller’s contractual relationship to any other extent than as expressly stated in this Agreement.
2. The Broker does not own the Items offered for sale through the Brokering Service.
3. The Broker’s role ends once the invoicing documentation for the sale has been arranged for, or – in case the Broker provides invoicing of the sale – when invoice has been sent.
4. Disputes relating to a purchase agreement between the Parties shall be resolved by the Parties themselves. The Parties accept that any claims relating to the purchase agreement cannot be directed against the Broker, who is outside of such an agreement. The Broker also cannot be an arbitrator in any such dispute.
5. The Broker is not responsible for the Items offered for sale through the Brokering Service. This means that the Parties are solely responsible for the information published, including, but not limited to, the Parties’ personal data, the condition of the Item, the Item description, the Buyer’s payment options, etc. Furthermore, it is the responsibility of the Buyer to examine the Item up for sale as necessary. The Broker does not carry out any such examination and does not store or look after Items under any circumstances. The Broker also does not carry out valuations of Items before publication.
6. It is the responsibility of the Seller to comply with mandatory laws or regulations to the extent required in addition to what described in this Agreement (for example with non-exclusive mandatory regulations in the Swedish Distance Contracts Act or similar applicable legislation abroad). The Seller acknowledges that potential Buyers may be consumers from different countries. It is also incumbent upon the Parties to take responsibility for all tax-related consequences of the contractual relationship between them, for example regarding VAT. The Broker is wholly free of liability in this regard and cannot be held responsible by either the Buyer or the Seller.
The Brokering Service
1. The Broker is responsible for the Brokering Service. The Broker works to ensure that the Brokering Service works without issue and without inconvenience for Participants using the Brokering Service.
2. The Broker does not make any guarantee that the Brokering Service will in all circumstances and conditions function in accordance with section 4.1 above. This includes, but is not limited to, reservations for any disruptions in operations, unplanned maintenance and similar events. The Broker has the right to rearrange or cancel an ongoing Auction without being liable for any direct or indirect losses. The Broker also has the right to declare an Auction invalid due to technical fault or other extraordinary circumstances, according to section 7 below.
3. The Broker is not liable for such direct or indirect losses that Participants may suffer as a result of the use of the Brokering Service. Direct and indirect losses refers, among other things, to such losses that the Participant considers that it has suffered as a result of not having the opportunity to submit a bid on a specific occasion.
4. That which is stated in sections 4.1.-4.3. above does not affect such liability that results from mandatory laws or regulations which apply to the Broker. That which is stated in sections 4.1.-4.3. above also does not affect such liability that results from wilful or grossly negligent conduct by the Broker.
Terms and conditions relating to the Brokering Service
1. Participants wanting to use the Brokering Service must be at least 18 years of age and create an account with Travera AB and consent to the Agreement. Participants must not be without legal capacity or otherwise be unsuitable for a user account for the Brokering Service. Participants can be both traders and private individuals, meaning that both traders and private individuals are allowed to publish Items for sale through the Brokering Service. Participant is aware that different legal provisions apply to purchases between two traders or two private individuals, and between a trader and a private individual. For example, a purchase between two private individuals is not covered by consumer protection provisions such as right of withdrawal, which Participant agree with.
2. Participants are responsible for the information they provide to create a user account being accurate and are obliged to update their information as necessary.
3. Participants cannot use the Brokering Service without having approved of this Agreement through BankID in Sweden or equivalent services abroad.
4. For legal persons that are users of the Brokering Service, it is necessary for a corporate identity number to be registered and that this Agreement, as well as the terms and conditions, are approved by an authorised representative of the legal person. Legal persons must verify this authority in accordance with instructions from the Broker.
5. If Participant, or legal representative for Participant who is a legal person, does not have a Swedish personal identity number, a photograph of valid identity document must be provided upon registration.
6. Consumer that are using the Brokering Service for offering Item for sale, hereby renounce any right of withdrawal from the contract regarding the Brokering Service which may otherwise be applicable according to legal provisions of distance contracts, due to the nature of the contract where immediate start of the service is requested. Participant that is a consumer therefore accepts that the right of withdrawal ends when the Broker has fulfilled its service, which is done as soon as the advertisement is published. This also applies to any additional services.
7. The user account is personal to the specified Participant, and they may not hold more than one user account, create an account in someone else’s name or transfer a user account. It is incumbent upon the Participant to ensure that others do not use their user account to access the Brokering Service, and the Participant is liable to the Broker and other Participants for all actions made when using their user account.
8. Only the actual owner of the Item has the right to use the Brokering Service to make sales. The Seller is liable to the other Participants for ensuring that the Item is actually the property of the Seller, that they are free from handicaps and that they are not subject to any coercive or safety measures.
9. The Broker reserves the right to, at any point, remove information or cancel the sale of the Item, as well as take the necessary measures to prevent the further dissemination of information, which in the view of the Broker is inappropriate or can be regarded as being in conflict with this Agreement, applicable legislation, including animal husbandry regulations or good practice. The Broker also reserves the right to disclose information to comply with applicable legislation or decisions from public authorities. However, this does not mean there is any obligation for the Broker to carry out investigations.
10. If the Participant acts contrary to the above or other applicable terms and conditions for the use of the Brokering Service and registration of the user account under this Agreement, the Broker has the right to immediately close the user account and refuse use of the Brokering Service, including removal from ongoing auctions and/or removal of bids placed. The Broker also has the right to terminate this Agreement immediately and demand compensation for any damages caused to the Broker by the Participant’s breach of contract.
Rules relating to sales through the Brokering Service
1. When selling at Auction, applicable starting price is determined by the Broker and specified at www.travera.nu/salja-hast.
2. Sales shall be made to the bidder that placed the highest bid (Buyer).
3. The Broker is not liable for Items getting sold, either at Auction or on Marketplace.
4. The Seller undertakes to not sell Items in any other manner than through the Brokering Service during the time the Item is published for sale through said service. However, the Seller has the right to cancel the sale at any point before the Auction begins or, when selling through Marketplace, before a purchase has been made. Fees for cancelled sales are regulated by the Broker’s currently applicable price list.
5. Sellers outside the European Union (EU) undertake to refrain from selling Items located within the EU through the Brokering Service. Seller shall compensate the Broker for all damages, direct or indirect, that arise from breach of this provision, such as (but not limited to) taxes or other surcharges due to the Broker´s role in such a sale.
6. Unless otherwise stated, Items that are put up for sale through the Brokering Service are always sold as is. The Seller is obliged to provide the following before publishing an advertisement:
  a) For horses: Independent veterinary certificate, no older than seven days. In the event of a pregnancy, this must be confirmed with a pregnancy certificate.
  b) For shares in stallions: Copy of the share contract with the share number.
7. Horses that are put up for sale on the Brokering Service must be vaccinated in accordance with the current, relevant equine and country vaccination regulations.
Detailed information on the Auction
1. Auctions are carried out digitally on the Broker’s website, and physically at the Broker’s premises at Köpsvängen 26, 168 67 Bromma, Sweden, unless other location is specified in connection with the Auction in question in which case this applies instead. As such, bids for Items published on the Brokering Service can be made both digitally and physically at the specified location. Bids from bidders that participate physically are registered by the Broker.
2. The Auction begins and ends at the time stated on the Brokering Service. The publication of Items before the Auction shall occur in accordance with what is stated on the Brokering Service.
3. Submitted bids are binding. This means that it is not possible to withdraw a bid. The Buyer is the bidder who made the highest bid. This bidder thereby automatically entered into a binding agreement with the Seller at the end of the auction for the purchase of the relevant Item, the purchase of which is also regulated by this Agreement, unless otherwise agreed between the Parties.
4. Only offers that are made through the Brokering Service digitally or physically at the specified location in accordance with section 7.1 above are valid. Bids made in any other manner are invalid.
5. The relevant bid range is published on the Brokering Service both digitally and in the auction hall.
6. For each individual Auction, a preliminary end time is provided. As such, the end time for each individual auction is dynamic to the degree that it is adjusted based on the incoming bids. The bidding period is extended after each new bid is placed in accordance with the decisions of the Broker.
7. Once the end time for the Item has passed, which is published on the Brokering Service, an automatically binding purchase between the Seller and the Buyer who made the most recent bid arises.
8. Should two equal bids be placed, the winning bid is regarded as the one which was placed first. The Broker has the right to decide which bid is regarded as the most recent bid and thus the winner.
9. The Seller may participate in the bidding for their own Item, as long as this done through the Seller’s own account. In the event of bidding ending with the Seller themselves having made the highest bid, and the Item is thus recalled, a recall fee shall be paid in accordance with section 8. Manipulating the bidding through proxies or any other manner than the Seller making the bids themselves is not permitted. The Broker has the right to discount bids the Broker determines are not serious or otherwise run contrary to the rules.
10. The Broker has the right to declare an Auction invalid due to technical fault or other extraordinary circumstances, with the result that purchase is not considered to have been made, provided that this is declared within 24 hours after the end of the Auction. The Seller and winning bidder shall in that case be notified immediately. Declaration of invalidity of an Auction does not constitute any right to compensation for any Participant, neither in relation to each other nor to the Broker. No fees are charged for the Brokering Service in this case.
11. The Broker is responsible for informing the Seller and Buyer that a purchase agreement has been concluded. Such notification shall be sent to the respective Parties by email to the address registered with the Brokering Service. However, the absence of such notification does not mean a binding purchase has not been made under this Agreement.
Fees and commission related to the Brokering Service
1. To use the Brokering Service, the Participant is required to pay a registration fee per Item in accordance with the Broker’s currently applicable price list and terms of payment.
2. Fees applicable in case of withdrawal of Item before Auction is specified in the Broker´s currently applicable price list.
3. Commission at Auctions is paid as an auction commission or recall fee. On Marketplace, no commission is paid except for the registration fee.
4. Auction commission refers to the commission on the sale price excluding VAT. The auction commission is stated on the Broker’s currently applicable price list (sales commission and brokerage fees). VAT will be added at the applicable rate to the stated auction commission.
5. Recall fee refers to commission for recalled Items in the event of the Seller themselves having made the highest bid. The Seller shall then pay the recall fee instead of the auction commission, in accordance with the Broker’s currently applicable price list. VAT will be added at the applicable rate to the stated recall fee.
6. Fees and commission provided in the Broker’s currently applicable price list may be adjusted by the Broker with immediate effect. Buyers and Sellers are obliged to inform themselves about the current fees at www.travera.nu/salja-hast.
Payment terms
1. The registration fee, auction commission and recall fee shall be paid immediately after the end of the bidding in accordance with the Broker´s currently applicable invoicing routines and conditions specified at www.travera.nu/salja-hast.
2. The Broker undertakes to, after the end of the Auction in which the sale took place, immediately notify the Parties that the Agreement has come to an end, and to immediately arrange for invoicing or send the Seller invoicing documentation, according to the Broker´s currently applicable terms. It is the responsibility of the Seller to observe applicable tax rules for EU sales and exports in the event that the Buyer is domiciled abroad. The Broker takes no responsibility for tax-related issues in the invoicing, but only acts as an intermediary in this regard.
3. The Broker’s right to commission and fees in accordance with section 8, the provisions of this section and currently applicable terms specified on the webpage (www.travera.nu/salja-hast) apply regardless of whether the purchase is completed or not, as well as in case of return of purchase. The Broker’s role is complete once the invoicing documentation has been sent or invoicing arranged, as specified in section 3.3 above.
Further information on the relationship between the Parties and the terms and conditions for sales/purchases
General information
1. As stated in section 7 above, a binding agreement on the purchase of Items arises between the Seller and the Buyer who made the highest bid at the end of the auction. For sales made on the Marketplace, a binding agreement for the purchase of Items arises between the Seller and the Buyer upon the submission of a purchase offer by the Buyer at the stated price of the Item, or the Parties otherwise agree on the purchase and do not explicitly remove or state other terms and conditions than those laid out in this Agreement. This section regulates the purchase between the Parties in the respects not stated previously, as well as what is laid out in applicable law.
2. The Seller has full legal responsibility to the Buyer regarding Items that are put up for sale on the Brokering Service, including, but not limited to, responsibility for information and images etc. published on the Brokering Service or otherwise made available to the Buyer.
3. The Broker shall, through Bank-ID in the manner stated in section 5.3 above, check that the Seller at both Auction and on Marketplace are identified, which also applies to Buyers at Auction. Otherwise, the Parties themselves are responsible for any further checks in this regard, which also applies to the Party’s ability to pay, etc. The Broker is not responsible for the Seller having the right to sell the Item, however the Seller is responsible for this in a legal respect to the Buyer.
4. The Seller is responsible for the transfer of ownership/possible export being registered after the Buyer has paid the purchase sum. The Broker is not subject to any such obligation.
  
  Delivery and payment
5. Delivery/collection of Items shall take place no later than ten days after a completed purchase through the Buyer collecting the Item, unless the Parties agree otherwise. The collection time shall be arranged with the Seller. The Seller has the right to require identification from the Buyer for delivery.
6. The Seller is not obliged to hand over the Item before full payment has been made. If the Seller hands over the Item despite that payment has not been made, the Seller alone bears the risk thereof. Payment shall take place in accordance with invoice, unless otherwise agreed. In the case of sale on Marketplace, payment shall be made by bank transfer or other manner agreed by the Parties.
  
  Ownership, transfer of risk and delays
7. Ownership is transferred upon payment. The Seller bears the risk for the Item until delivery has taken place, even if ownership has been transferred before this point. However, if there are delays in delivery and/or payment, and this is not due to any circumstances on the part of the Seller, the Buyer bears the risk for the Item for the time after the Seller has fulfilled what is expected of them in order for the delivery to take place.
8. Unless otherwise agreed between the Parties, it is the responsibility of the Buyer to bear all costs relating to the Item that occurs from the fifth day after the day of the auction, such as (regarding horses) insurance, feed, stable costs, veterinary care and other necessary costs for the care and housing of the horse and keeping it in good condition. However, it is the responsibility of the Seller to take care of the Item (including ensuring horses remain insured), even for time after the responsibility for costs has been transferred to the Buyer, until delivery has been made. After transfer of the risk to the Buyer, the Buyer however bears responsibility for the loss, deterioration or damage to the Item by accident or any other reason that was not caused by the Seller. It is the responsibility of the Buyer to keep the horse insured for the time after the delivery, unless otherwise agreed by the Parties.
9. In the event that the Buyer does not collect the Item in time and/or does not pay on time, and this is not due to any circumstances on the part of the Seller, the Seller has the right to terminate the agreement if the Buyer does not rectify the situation within three days of the Seller’s request. An equivalent right applies to the Buyer in the event that the Seller does not fulfil their responsibilities in order for the delivery of the Item to take place on time.
  
  Examination and complaints after collection
10. Once the Buyer has received the Item, it is their responsibility to carry out a thorough examination of the Item within 14 days. Thorough examination of horses refers to veterinary examination and any other examinations that may be necessary when carrying out a customary thorough examination of the horse in question.
11. Complaints regarding defects that are discovered or should have been discovered during an examination as referred to in section 10.10 shall, in order to be asserted by the Buyer, take place no later than 14 days after the end of the period specified in section 10.10. Complaints regarding defects in accordance with this provision may only concern a) insufficient conformance with the information provided before the purchase and which can be assumed to have affected the purchase, or b) material circumstances that the Seller failed to inform the Buyer of and which the Seller was aware of or should have been aware of which the Buyer could reasonably expect to be informed of, or c) a materially worse condition than the Buyer, with regard to the price and other circumstances, could reasonable have assumed.
12. Once the complaint deadline specified in 10.11 has elapsed, the Buyer may only claim defects as issues that the Buyer did not discover or could not have discovered during an examination as referred to in section 10.10 and on the assumption that the conditions stated in a) – c) in section 10.11 for invoking defects are met and that complaints occur in reasonable time after the Buyer discovered or should have discovered the defect. However, the above does not apply if the Seller has acted wilfully or with gross negligence.
13. In the event of a return or termination, the Buyer only has the right to recover what was paid against the return of the Item.
  
  Mandatory laws or regulations
14. In the event that the Seller is a trader and the Buyer a consumer, the provisions of the Swedish Consumer Services Act and Distance Contracts Act or other equivalent applicable legislation abroad shall also apply. Mandatory regulations take precedence over what is stated in this Agreement.
15. Sellers who are traders are also otherwise aware that the Brokering Service is aimed at both traders and private individuals, and that the Buyer of the Item can thus be a consumer from another country, and the Parties are mutually responsible for compliance with the legislation that is applicable under mandatory laws or regulations, such as, though not limited to, the Swedish Consumer Sales Act or the Distance Contracts Act or equivalent applicable legislation abroad. The Broker bears no responsibility for the consequences of mandatory laws or regulations in this or any other respect, and is only to be regarded as an intermediary in the contractual relationship for which the Parties themselves are responsible.
  
  The Distance Contracts Act and right of withdrawal
16. The Parties are aware that the right of withdrawal in accordance with the Distance Contracts Act (The Act on Distance Contracts and Off-Premises Contracts (2005:59)) or equivalent legislation abroad does not apply to purchases at Auction, as there is no question of auctions only taking place at distance. For purchases where the right of withdrawal applies, the Seller is responsible for ensuring that the Buyer receives the information mandated by the Distance Contracts Act or equivalent applicable legislation abroad.
17. For purchases between traders and consumers that do not occur at Auction, and where exemptions to the right of withdrawal do not apply in accordance with the Distance Contracts Act or equivalent applicable legislation abroad, the Buyer has the right of withdrawal in accordance with said law. The Buyer shall notify the Seller of their exercising of the right of withdrawal within the withdrawal period that runs for 14 days from the day the Buyer took receipt of the purchased Item.
18. Notice of the right of withdrawal shall be sent to the Seller at the email provided by them on the Brokering Service. The Buyer can also use the standard form provided on the Swedish Consumer Agency (Konsumentverket) website, www.konsumentverket.se (or equivalent abroad). The Buyer shall provide their name, address, contact information, information on the Item and any other relevant information such as their account number for a refund, etc.
19. After withdrawing from the sale, the Buyer shall, at their own expense, return the Item to the Seller within 14 days. Returns shall be made immediately and without delay. If the item in question has been collected by the Buyer, the return shall be made to the same place. Returns shall not be made through cash on delivery. If the Buyer has not returned the Item within 14 days from informing the Seller of their exercising the right of withdrawal, and the Buyer thus has not complied with their obligations under law, the Buyer shall still be considered as bound by the sale and no refund shall be made.
20. The Buyer bears the risk of the Item being damaged or lost and is responsible for ensuring that the Item is looked after, packaged and otherwise handled in such a manner that it is not damaged during transport.
21. When the Seller has received the Item, the paid purchase sum shall be refunded by the Seller to the Buyer within 14 days, unless the Item has decreased in value due to the Buyer having handled it to a greater extent than necessary or because of damages the Buyer is responsible for. It is the responsibility of the Buyer to inform the Seller of the account number for the refund, and the stated refund deadline shall be extended by however long is required for the Seller to be able to provide the refund if this does not occur.
22. The Seller has the right to refuse a new sale of the Item to Buyers who have exercised their right of withdrawal for the Item in question. Any bids or purchase offers from such Buyers may be discounted in the event of a new advertisement of the Item.
23. If the Broker assesses that the Buyer is abusing the right of withdrawal, for example by using it to avoid making purchases or otherwise influencing the Seller or other Participant in a manner deemed unacceptable by the Broker, the Broker reserves the right to close the Buyer’s account and remove access to the Brokering Service.
  
  Disputes and applicable law
24. Swedish law shall apply to the relationship between the Buyer and the Seller, regardless of where they are domiciled. Disputes shall be settled by a Swedish court.
25. Disputes between Sellers and Buyers shall be resolved by the Parties themselves, and the Broker assumes no responsibility and shall provide no assistance in such situations.
Personal data
1. When a Participant registers a user account with Travera AB, they confirm that they have acquainted themselves with the Travera privacy policy, https://www.travera.nu/integritetspolicy.
2. The Buyer understands that the name of the Buyer shall be displayed on the Brokering Service when the winning bid has been announced or the Item has been returned.
Other
1. If any provision of this Agreement is invalid, it shall not apply. This also applies to parts of such provisions. Other provisions in the Agreement shall continue to apply.
2. This Agreement is a translated version of the original Agreement written in Swedish. When interpreting the Agreement, the Swedish version shall prevail.
3. The Broker reserves the right to amend the terms and conditions of the Agreement, including prices and fees, at any point and with immediate effect. It is the responsibility of other Participants to remain informed regarding the current Agreement, the current version of which shall always be available through the Brokering Service. Participant has the right to have their account deleted at any time by notifying the Broker (see contact information in section 14 below). In that case, the Agreement applies to any ongoing sales/purchases/biddings but the account will be deleted as soon as these have been handled by the Broker.
4. In the event of disputes arising regarding the services provided by third parties through the Brokering Service or another Participant using the service, the relevant Participant shall not hold the Broker liable for claims and damages, regardless of whether they are direct or indirect, known or unknown, that arise from such disputes.
5. The Broker has the right to transfer agreements entered into between the Broker and other Participants, including parts or all of the associated rights and obligations, to third parties. If a transfer does occur, the Broker shall provide information regarding who has taken over the agreement by email or publication on its website. The transferee has the right to provide the Brokering Service or similar services on another website. Parties other than the Broker are not entitled to transfer their rights or obligations under this Agreement.
6. The Broker hold the intellectual property rights to all material and program code in the Brokering Service, and such material and the information made available to Participant by using the Brokering Service may not be used for other purposes than within Participant’s normal use of the Brokering Service. Participant does not have the right to copy, reproduce, publish, upload, send or distribute any material or information without the prior written consent from the Broker, except the saving of advertise concerning the Participant (typically the Seller and Buyer of the Item in question). All unauthorized use leads to liability for compensation.
Force majeure and limitation of liability
1. The Buyer, Seller and Broker are exempt from the obligation to fulfil their part of the Agreement and from paying damages if such commitments cannot be fulfilled or can only be done at an unreasonably high cost due to a natural disaster, terrorist attack, war, epidemic, pandemic, strikes, blockade, intervention from a public authority or similar circumstance, over which they have no control and could not have reasonably avoided or overcome.
2. The Broker is not liable for damages, consequential losses or costs that may be suffered by other Participants or users of the Brokering Service, regardless of the cause. The Broker’s liability is limited under all circumstances to the fees paid by the Participant linked to the Brokering Service, including commission.
Disputes, contact information, choice of law and courts
1. Participant that is a consumer in relation to the Broker, has the right to complain about the Brokering Service according to legal provisions regarding consumer services. This can be made e.g. through phone, post, e-mail or contact form on the webpage for the Brokering Service. For visiting address, se below. The here stated concerns complaints or defects regarding the Brokering Service and shall not be confused with right of withdrawal, which does not apply to the services provided by the Broker according to what has been stated in section 5.
2. In the event of complaints where the affected parties cannot come to an agreement, consumers domiciled in the EU have the right to refer to the National Board for Consumer Disputes (ARN), www.arn.se or PO Box 174, 101 23, Stockholm. Consumers can also refer to the European Commission’s complaints platform found on its website.
3. Disputes between the Broker and other Participants shall be settled in accordance with Swedish law and by Swedish courts. Stockholm District Court shall be the court in the first instance.
4. Contact information for the Broker are as follows:
  Travera AB
  Swedish corp. identity no. 559255-1518
  Post address: c/o TR Media AB, PO Box 11139, 161 11 Bromma, Sweden
  Visiting address: Köpsvängen 26, 168 67 Bromma, Sweden
  E-mail: kundtjanst@travera.nu

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This Agreement and its associated terms and conditions were created on 1 April 2026.